The Apprenticeship in Customer Service includes: NVQ in Customer Service, Certificate in Customer Service, Application of Number Level 2, Communication Level 2. An Apprenticeship allows you to combine paid employment while spendingtime learning as well. This Customer Service course covers the following areas: Understanding customer service to improve service delivery, Know the rules to follow when developing customer service, Make customer service personal, Deal with customers in writing or using ICT, Improve the customer relationship and Process customer service complaints.